Delete your JoyVoy account
JoyVoy by JoyVoy LLC (Sharjah Media City, Sharjah, UAE) · Last updated: October 15, 2026
You can delete your JoyVoy account and personal data at any time, either in the app or by sending us a request.
Option 1 — In the app (immediate)
- Open JoyVoy and sign in.
- Go to Profile → Settings (gear icon).
- Tap Delete Account and confirm.
Your account is deleted right away and you are signed out.
Option 2 — By email (if you can’t use the app)
Email joyvoyapp@gmail.com from the email address you signed up with, with the subject “Delete my JoyVoy account”.
We may ask you to confirm the request from that address. We complete deletion within 30 days and reply when it is done.
What we delete
- Your profile: name, date of birth, gender, bio, address and location
- Your photos (removed from our storage)
- Your Instagram and Google account links
- Your login (your email is removed and you can no longer sign in)
- Your devices are disconnected and stop receiving notifications
- Your upcoming and pending bookings are cancelled
- For business accounts: the venue profile, its photos and its events
What we keep, and for how long
- Past booking and check-in records are kept without your name or profile, so venues’ event history and counts stay correct.
- Invoices and payment records of business accounts, including the business name shown on them, are kept as required by tax and accounting law. Card details are never stored by us (payments are handled by Stripe).
- Encrypted backups may contain your data for up to 30 days (manual backups up to 90 days) and are then overwritten.
See our Privacy Policy for details. Questions: joyvoyapp@gmail.com